https://annahan.lol/Contact 2024-01-18T13:44:24+00:00 always 0.5 https://annahan.lol/About 2024-06-04T22:41:40+00:00 always 0.5 https://freight.cargo.site/t/original/i/14120b57b477fd3fd6fe0f3868e0079369e3b297063d6f8606facb1e9b63c70e/selfie_optimised.gif https://annahan.lol/How-do-you-wake-up-an-old-New-Zealand-coffee-brand 2024-04-11T11:23:45+00:00 always 0.5 https://freight.cargo.site/t/original/i/dce7682b26dcfe419fa74d97691e22c3b0ac055cebeb9f14021c2183a4dca954/RH_0.jpg My redesign for Robert Harris' responsive website https://freight.cargo.site/t/original/i/3c876283ee0c542d5e3d61ce5a2d83897b06bf13773455d955a0e39413d18bd7/RH_1.jpg https://freight.cargo.site/t/original/i/5da589827c2115ab9c431de391948c9d760c8c85e16fb93c8d24cc36644dd63d/RH_2b.jpg https://freight.cargo.site/t/original/i/2ef0a7b14b81831fa1d605335171f144a3c27ad97befb11e2b366d966d56448f/RH_3.jpg https://freight.cargo.site/t/original/i/f8c090ed63b282ce5156da809c2855ff4c284d35135e30d483f5628c49fa26b1/RH_4.jpg https://freight.cargo.site/t/original/i/e4083b76afdefdf4b41ff8d11eee522bc35c1f2612be9b6b6e374a6c6efb2651/RH_5.jpg https://freight.cargo.site/t/original/i/c735d16c2f7bdf1fc9f1ec0862ac19170ae90a2207c24913e135f577ba780062/RH_Before.png Original Robert Harris website, before my redesign. 10+ years old. https://annahan.lol/How-can-design-improve-patient-experience-when-up-against-hospital 2024-04-24T09:49:08+00:00 always 0.5 https://freight.cargo.site/t/original/i/9c9e3f28a9a67ea3c576529d6c4184098977e92f6089b6320724ee229c4a314f/Best-Design-Awards-2017-Finalist-Badge.png https://freight.cargo.site/t/original/i/c8e043be881b817a340f064b7cade43604bdfc8a2f968cd4e4c3b24099e07c8f/CDS_0.jpg My award winning Honours year project https://freight.cargo.site/t/original/i/0c1e5e5b1b0f03cd6466bd5c0c4746c0900359d91a3f2ac1ce22b0174225c07d/Day-Stay-Relay-A0.jpg Day Stay Relay journey map illustrates the meandering motion of the DSU journey, and all the touchpoints involved. It shows the pathway becomes complicated on the day of procedure, and allows for easy identification of the positions in the DSU experience where a service touchpoint could be changed to have more value and/or impact https://freight.cargo.site/t/original/i/1297b51934b26eeec28b02e0132a906194b89007f9fb6978c1066307dcf7ec88/Day-Stay-Way-A0.jpg Day Stay Way service blueprint identifies the DSU service process as 20 ‘interruptive factors’ outnumbering 9 ‘mitigating factors’. Most of the interruptions were taking place at the arrival and waiting stage of the day of procedure https://freight.cargo.site/t/original/i/4613559e0e3c346f960e89246bc03a01d38f6b613bffd37141d7f50b2e274c98/Portray-Short-Stay-A0.jpg Portray Short Stay follow up infographic incorporates and summarises the new ideas from the reimagined journey into the current DSU one. Renamed from Day Stay Unit to better reflect the unpredictable nature of the DSU timetable, the new Short Stay Unit journey is more patient- and family-centred https://freight.cargo.site/t/original/i/e53ff80cd4b8aa15e87df8b6819948dfe4fb2311e63d9f20ce23c47886e04315/CDS_1.jpg https://freight.cargo.site/t/original/i/c0be8dd53443b3679cc6b15d0179ec31ac470874e80d790ccbad77af3b957a8f/CDS_2.jpg Quotes from parents and caregivers of Day Stay Unit (DSU) https://freight.cargo.site/t/original/i/9900fc60a0233efdbff2f20b8e20f4c9fa35b84bf9d86e2cab9ef615ed479359/CDS_3.jpg What started as an open brief evolved into this, "Convey Day Stay" https://freight.cargo.site/t/original/i/db311b84121b921df83c13b1aec365776bdf23507726041b78f9c831bc512c8f/CDS_4.jpg https://freight.cargo.site/t/original/i/e87b9cbf8f330b771b780a3708e2604508653dac1dd5358653ccc795761981ff/CDS_5.jpg https://freight.cargo.site/t/original/i/2a19df78b93aea7a89ea58864baec60b1b38fb156d3854befb1d3f89191f09d3/CDS_6.jpg https://freight.cargo.site/t/original/i/d7f71ec7c527b9432228f7c2d59f6828d5f5bf958ec534e25373bfc894c04e70/CDS_7.jpg https://freight.cargo.site/t/original/i/a3bc04b2439946b491fd39b54c1889ff230a9d50698b7c17a95524f58d4cd23a/CDS_8.jpg https://freight.cargo.site/t/original/i/93e5c49fe6faa422f0580ffb4b3d22fb826459399a59559698dc696bca91e6de/CDS_9.jpg https://freight.cargo.site/t/original/i/a5165f7c541a660152475da1ef70b55ea4860e008e63d4d43060a3f3e1e4ee63/CDS_10.jpg https://freight.cargo.site/t/original/i/fd215cec1e92f5c0aaed92531058187764d2b36aea790ff4397812c97dd3830f/CDS_11.JPG https://freight.cargo.site/t/original/i/de6d9d43b71a13d9fcb1c6c299f61b36616c5ada48ccb73ee20039f148308f74/CDS_12.jpg https://freight.cargo.site/t/original/i/6b92aea062ebd937ba40d887885c8ea6389d584ecb78706aa9e5e65529d27354/CDS_13.jpg https://freight.cargo.site/t/original/i/f0d8cf332ef0d723a725c79171702de5ec98a81ce211eecb707c8883b90f8977/Creative-Conscience-Logo-white.png https://annahan.lol/What-s-the-great-big-story-to-tell-in-ethnographic-research 2024-03-03T22:41:52+00:00 always 0.5 https://freight.cargo.site/t/original/i/00907760479e7a7a2486ef7387ca23253849e6fc59f8c4bd74eb58feea63f59f/HDYV_0.png Top left corner of my final infographic, illustrating ethnographic research findings https://freight.cargo.site/t/original/i/9899cadc33e50f2be22883d9c54a6e97768dda1a8a1e2873f1741c005fb94111/HDYV-2018.jpg View the infographic as a high resolution PDF https://freight.cargo.site/t/original/i/122f83696e381bba3a457ffc26a05b625639c68f85ef05a8d9f99d5093937548/HDYV_1.jpg https://freight.cargo.site/t/original/i/e2db0499ef72f9f01f268c01faf026901547d7798fa1e34204bb745a09586cac/HDYV_2.jpg https://freight.cargo.site/t/original/i/0e2444a3ee84c4b93015e606c921557c1cbc0befdaa88b3a38bf87a05169c33e/HDYV_3.jpg https://freight.cargo.site/t/original/i/f196990f133c5aa51739fe531d716db558bdb09875138148aca02e29aff731e6/HDYV_4.jpg https://freight.cargo.site/t/original/i/e2353a00daccf34a6b51f2fc7e57ac1fcf44af9b4614f57a3cdae572043dd6df/20181105_151552_11zon.jpg Here I am holding a mockup of my key infographic as wall graphics https://freight.cargo.site/t/original/i/487c23ce6bf9309f7873789f64c9535ac0567118875fafe03460aa9d70152181/1810001.jpg Histomap, by John B. Sparks (1931) https://freight.cargo.site/t/original/i/554fc436183d783ec3140f5e6f3cd6b1b08e60b6434ab57bc501a4cf3393a08b/VisualGallery2.jpg Original How Do You View infographics, by Nick Bowmast (2013) https://annahan.lol/Don-t-independent-cinema-owners-do-a-little-bit-of-everything 2024-04-24T09:51:07+00:00 always 0.5 https://freight.cargo.site/t/original/i/69de47127fa830707d2c8d7616a98c1a6fd23eb251a2014f6e62afff496a81ca/VZ_1.png My Business Analyst/Research Assistant and I in a research call, listening to the user about their experience with the Reports feature https://freight.cargo.site/t/original/i/18f6680e19405a4ccf8878fac50e215e1e47fcd7ecb7477d0c677157a74f7cb9/VZ_2.jpeg Empathy map of the Cinema Manager archetype https://freight.cargo.site/t/original/i/eb74ea19b4f995077b2a5dc54c42f4babe1b413ab3aa4b7a9a119c721c5b034f/VZ_3.jpeg Empathy map of the Cinema Owner archetype https://freight.cargo.site/t/original/i/50a9414ef9f63ac46a50251ad60d3c753d5c61de92e1aff6976ad78134f154ce/VZ_4.jpeg https://freight.cargo.site/t/original/i/d4799ae710ceccae60be74d5d8fd33d3075c26b5736c97939859abf1e66194cb/VZ_5.jpeg https://freight.cargo.site/t/original/i/42163337f00b7be9874cff8cc72df323c26424062529df710c62e1139829e426/VZ_6.jpeg https://freight.cargo.site/t/original/i/213175a749efe3c0876aa32d99675a754cdbb9bf9d0ab17109d44c93c117c43c/VZ_7.png My redesign for Veezi's Back Office product. This version is designed for the needs of cinema owners — understand profitability https://freight.cargo.site/t/original/i/4c98abbc76225dd6bb989fcacc6e9e5309219c1faad463752b25c7e1bcd39b96/VZ_8.png My redesign Veezi dashboard redesign. It's improved to purely serve the needs of the cinema manager. It shows a full day's schedule and presents pre-sales data as a heart beat to indicate when a busy period of the day might be https://freight.cargo.site/t/original/i/086887681a115afbcad581720ee2589d47ad1f6fbab52d8d6b2037206feb283b/VZ_9.jpg https://freight.cargo.site/t/original/i/672b1ba212b7213a5ac0442a17d436b4f8c583dbfd69df076c96fc21f1372c30/VZ_7.jpeg https://freight.cargo.site/t/original/i/0e18f91a3c62f734eefad5616272e69fec46bd98f14d39dd9e6c2c0e3f72c644/VZ_8.jpeg https://freight.cargo.site/t/original/i/f836aa2ba325cee57e6e642706018e2c3204bca758738f7828634f704bd6214a/VZ_Before.png Original Veezi Back Office dashboard/landing page, before my redesign https://freight.cargo.site/t/original/i/12312a599216970d6b1b1014fb92a6dccd22fa3438c63b49262f53aee683ad9b/VZ_8.jpeg https://annahan.lol/How-do-you-reassure-Netflix-about-their-new-cinema-venture 2025-01-06T00:27:00+00:00 always 0.5 https://freight.cargo.site/t/original/i/6f8327017f21b5e93d9e91fa33c8b535a7cc72eab77ad3784c4fd6b9dbb7f7ed/PT_0.png My redesign for Netflix's first cinema website, Paris Theater https://freight.cargo.site/t/original/i/efa43c71ba0f216bb058b860991c9ba408f2a546f65704493920f24cf15b8ab4/PT_3.png https://freight.cargo.site/t/original/i/5ea6d86374fcc9113acdf2658a7e766ab4c94214d42fc0283f039f048cee625a/PT_1.png https://freight.cargo.site/t/original/i/66b80c0d011e155d524df6a418529ca180c3b2bceedcf130e342290521be66e9/PT_2.png https://freight.cargo.site/t/original/i/bfca3d514c9db539f32221cae519e987d64f8635ab4ec1805573e022803604b7/Lumos.png Overview of our Figma library file used for client work. Reusing these Figma components were the starting point of reskinning work. https://freight.cargo.site/t/original/i/2c2229ec7c6dbeb673624edcdcd333004d29eef95188dd574b8f2179d52ec232/PT_Style-guide.png Updated style guide of Paris Theater's rebranded website, for front-end developers to reference https://freight.cargo.site/t/original/i/15244a343fe2859dd20827ea8b576ab4d703194b704c95ef2ca0482010568761/PT_Desktop.png Example of our white-label “Omni-Channel Components" easily adjusted to suit the client's branding. There is no additional business logic, it is simply front-end restyling. These two are the same “Film Header" in desktop view, which is fully responsive too. https://freight.cargo.site/t/original/i/2add0c131b4e655d40e5c9e85d67219fdf2b24a56dbf09f1f6965bf56ad5705a/PT_Mobile.png https://freight.cargo.site/t/original/i/1f7fb0c5cc6d7215c49bcb99fc4f1c43d011c287387f56393583f0493c27d3c6/PT_Before.png Original Paris Theater website, before my redesign. 1 year old. https://annahan.lol/How-do-you-lead-an-online-conference-that-s-under-resourced-and-paid-0 2024-06-04T20:23:19+00:00 always 0.5 https://freight.cargo.site/t/original/i/869b6e58ff78b0eac508d97f2a7e8ae442ba1414e0417a24c2560a33786fe1b4/NGC_1.jpg Team leads of SDN Next Gen Conference 2023 closing the first day of our 2 day online event. At the top right corner is me; I lead the Marketing and Visual volunteer team of 7, we were located across 5 unique timezones. https://freight.cargo.site/t/original/i/2678d56ae24baa8179a9bd557d50ad37086779f87564183b1937fa5a82bd92aa/NGC_20.jpeg Standing on the middle of the Service Design Global Conference 2023 stage is me. Surrounded by my fellow SDN Next Gen Conference 2023 team leads, president of SDN (Birgit Mager), and co-founders of YTB. https://freight.cargo.site/t/original/i/c831aeda3146e1db4cfb5c179b936374d3f2ee3f1064997d84726701e2a2553b/07_SDN-Next-Gen-Conference.jpg https://freight.cargo.site/t/original/i/18e47e69fd530b1f6c11e9b41ed31152bca4eeaee8d2274ac4c792afc149bbde/18_Concept.jpg https://freight.cargo.site/t/original/i/8476a5db8d025ee28407b19bdc3ac549f12872464e5e07e2c2a925f90de77b4b/19_Shapes.jpg https://freight.cargo.site/t/original/i/39ffc9326f5e747dc702dbb35aa1e4196f09fd84db37fe7891ee65616ed12dda/20_Typography-treatment.jpg https://freight.cargo.site/t/original/i/2d8abbbbb5f0ffea06063abbda6e333b7bed1582ec8763b01c0a453b2a934195/21_Application-examples.jpeg https://freight.cargo.site/t/original/i/d09fb1d098051a9114a44ca1af52a5748f276c4638ec3967c6002455d3875371/Screenshot-2024-01-30-at-12.19.43AM.png https://freight.cargo.site/t/original/i/c9fda950f527cf122c27c9becbf7db7a38fd49f9089b0afab1baeaced1430338/Screenshot-2024-01-30-at-12.20.09AM.png https://freight.cargo.site/t/original/i/da7617b771440f16f9252119ccd7747e58391bb02ba423060f1e6ebea84e8d96/Screenshot-2024-01-30-at-12.21.22AM.png https://freight.cargo.site/t/original/i/0fccc970310438cec0ef8426a833dfd2e3a51903375db1e2401c1b8f9f58f0e7/NGC_3.jpg Me facilitating a website IA workshop on behalf of my team member. I delegated the workshop design to my Content Designer, but she could not attend in person. https://freight.cargo.site/t/original/i/602ab31789712757c8fd50d70150b86a71e91458394c6bc7a9d1f10d79c3a04d/NGC_4.jpg The project manager, team leads, and volunteer members in a meeting https://freight.cargo.site/t/original/i/11d3a48d259e00c43bdd1d9682fb29bc86226c963f76e31e79c8c757faab7119/NGC_5.jpg Team leads of SDN Next Gen Conference 2023 closing the first day of our 2 day online event. At the top right corner is me, lead of the Marketing and Visual team https://freight.cargo.site/t/original/i/8ef55eb9c93e08ced602539d551ac0b659a999339c6e5a09ca58f4d87e718c21/NGC_6.jpg Screenshot of a "Next Gen Speaker session" at SDN Next Gen Conference 2023 https://freight.cargo.site/t/original/i/e2bbed788e543e375ae7ad1e79762f3ecc8c2db15caf1f9b409d5e88779eb74b/NGC_8.jpg We went all in on our future-facing conference theme and created two metaverses for attendees. This first one was designed as an experiential accompaniment to the conference. https://freight.cargo.site/t/original/i/cd8315df00cc5f9c036c1352a38af8b675f9f7bf2c20ec4de2be6f8e7d91c9a8/NGC_18.jpg https://freight.cargo.site/t/original/i/26a4114db918efcf1b2437491d4a848197cffb51b91d5d0e8290b605cba30d20/NGC_19.jpg https://freight.cargo.site/t/original/i/ccd801cc4c97c0c4fc1f87d15339fc7bada03c5275fd1545f0498451ee6e4132/NGC_18.jpg https://freight.cargo.site/t/original/i/46dc8a203c2d62d2c3665836b1412b02d5db4a61e5b203998be12ef6bb9b1c04/NGC_2.png A sample of my team's visual identity co-creation process: moodboard, ideation, refinement, decision https://freight.cargo.site/t/original/i/d59fd0202893f750977139ebd41e212a053668e8bc77b358aff38c626209403a/NGC_14.png Me conducting a retro with half my Marketing and Visual team. Because my team was globally scattered, I organised two retro sessions to accommodate. For the DesignOps of my team of 7 across 5 unique timezones, I relied on polls/voting, weekly meetings on alternating days/times, meeting text summaries, and asynchronous over-communication. https://freight.cargo.site/t/original/i/8d7d00e7359d009c3a0722d824234d0643acb510b66fcd371418a56124c29783/NGC_15.png Responses to our Instagram Stories. I learned from my team's Social Media Manager how to leverage Story features more to increase engagement with our followers https://freight.cargo.site/t/original/i/1da696fc86fd53a68cd93b8efb6c296f38fb9c8f5aeea618999b8ab60a14277c/NGC_18.jpeg Collage of the conference volunteers. Every single person here sacrificed their free time in order to build SDN Next Gen Conference 2023. We were a mix of full time employees, service design masters students, parents, career changers, and recent graduates. https://annahan.lol 2024-01-17T00:27:00+00:00 always 0.5 https://freight.cargo.site/t/original/i/bca6ec47d7c92394a0e3a604fd76c690cdf5ae831b898e481156be1ea58c042e/anna_pink.png https://freight.cargo.site/t/original/i/869b6e58ff78b0eac508d97f2a7e8ae442ba1414e0417a24c2560a33786fe1b4/NGC_1.jpg https://freight.cargo.site/t/original/i/6f8327017f21b5e93d9e91fa33c8b535a7cc72eab77ad3784c4fd6b9dbb7f7ed/PT_0.png